About Us

A captivating estate in the heart of Tuscany, located atop a hill in Castelnuovo Berardenga, in the province of Siena, surrounded by the peaceful Tuscan countryside. Fontanelle Estate is the Bolfo Family’s brand, which includes Hotel Le Fontanelle (5-star), the Vallepicciola winery, and the new 5-star luxury hotel, The Club House, inaugurated in May 2022. We offer a unique experience, focused on luxury and relaxation, in a place of exceptional beauty.

Location

Castelnuovo Berardenga, Siena, Tuscany

Employment Type

Full-time, on-site.

Position

We are looking for a motivated person ready to integrate into our Front Office team. The ideal candidate has at least 1 year of experience in the luxury hospitality sector and strong communication skills that allow interaction with a high-level international audience. The candidate will be responsible for front desk and concierge tasks, requiring excellent guest interaction skills and the ability to manage stressful situations. The candidate should be confident in working with a team of 5/6 people.

Key Responsibilities

• Excellent customer service, ensuring guest satisfaction.
• Implementation of daily procedures for the Front Office and Back Office, such as check-out, check-in, and e-mail management.
• Closing cashier at the end of the shift.
• Concierge duties.
• Resolving daily issues.

Requirements

• High level of professionalism, with previous experience in a similar role for at least 1 year in luxury hotels.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and manage stressful situations.
• Excellent spoken and written English; a second language is preferred.
• Knowledge of hotel management systems, preferably Opera.
• Availability to work shifts, weekends, and holidays.
• Own transportation.

What We Offer

• A stimulating and dynamic work environment.
• Opportunities for growth and professional development.
• Competitive salary package.
• Meals during work shifts.
• Accommodation for non-resident employees.

Further details will be provided during the interview.